FRONT OFFICE & ADMINISTRATIVE TEAM INCLUDED!
Dr Bobbi Stanley graduated from the University of North Carolina School of Dentistry in 1993. She is a Master in the Academy of General dentistry, a Diplomate in the International Congress of Oral Implantologists, and a Fellow at the prestigious Las Vegas Institute for Advanced Dental Studies. She is a Sustaining Member of the American Academy of Cosmetic Dentistry, the International College of Cranio-Mandibular Orthopedics, the International Association of Orthodontics, and is a Qualified Member of the Crown Council. Dr Stanley is the Adjunct Professor in the Department of Prosthodontics a the University of North Carolina at Chapel Hill School of Dentistry.
Delivering excellent customer service begins with establishing a team culture that fosters an enduring commitment to delivering extraordinary patient care. In her presentation, Dr Stanley will share her years of experience in creating a harmonious office environment. This is a setting in which patients feel cared for as individuals and team members are engaged, collaborative and committed to providing 5-star service. She will also share her formula for creating and maintaining a synergistic team spirit.
Upon completion of this course, attendees should be able to:
Identify ways to deliver 5-star service to separate their practices from the rest of the pack
Understand how to create a positive team culture that supports delivery of the highest quality overall patient care
Discover how to design an immersive new patient experience to meet business goals